Prior to becoming a consultant, Susan was Senior Vice President at Launch Media, an early digital start-up that created and marketed one of the industry’s first interactive products (later sold to Yahoo!). While at Launch, she was responsible for image and branding as well as all consumer and trade marketing, advertising, interactive, and public relations programs. Previously, Susan held senior account management positions at influential advertising agencies in New York, San Francisco, and Los Angeles, including BBDO and FCB.